Terms & Conditions

2.1 All quotations are provided free of charge and without obligation.

2.2 Quotations are valid for 30 days from the date of issue unless otherwise stated.

2.3 Quotations are based on information available at the time of the site visit. Variations in ground conditions, the discovery of underground services, or changes to the agreed scope of work may result in a revised quotation. We will inform you of any such variation before additional work is carried out.

2.4 A quotation does not constitute a contract. A contract is formed when we have confirmed acceptance of your order in writing (by email or written confirmation).

3.1 To place an order, please contact us by phone, email, or in writing to confirm your acceptance of the quotation.

3.2 We reserve the right to decline any order at our sole discretion.

3.3 Once an order is accepted by us in writing, a legally binding contract is formed on these terms and conditions.

4.1 All prices are in pounds sterling (£).

4.2 VAT registration status will be stated on all quotations and invoices.

4.3 Payment terms will be stated on each quotation. A deposit may be required before work commences on larger projects; the balance is due on completion or as agreed in writing.

4.4 We accept payment by bank transfer (BACS). Accepted payment methods will be confirmed in your quotation.

4.5 Late payment may result in suspension of work and interest charges at 8% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998.

5.1 We will use reasonable skill and care in carrying out all services.

5.2 We aim to start work on the agreed date. Unforeseen circumstances - severe weather, plant breakdown, or site conditions - may occasionally affect our schedule. We will notify you as soon as possible in such circumstances.

5.3 You are responsible for ensuring we have safe and adequate access to the site on the agreed start date. If access is unavailable through no fault of our own, we reserve the right to charge for any abortive costs incurred.

5.4 You are responsible for identifying the location of underground services (electricity, gas, water, telecoms, drainage) on private land within your property boundary before work commences. We will exercise all reasonable care, but we cannot accept liability for damage to services whose presence was not notified to us.

5.5 All materials used will be of satisfactory quality and appropriate for the purpose.

6.1 Any variation to the agreed scope of work must be agreed in writing (email is acceptable) before the additional work is carried out.

6.2 Variations will be priced and agreed as additions to the original contract.

7.1 On completion of the work, we will carry out a walkthrough inspection with you (or your nominated representative) to confirm that the work has been completed to the agreed specification.

7.2 Any defects or omissions identified at this stage will be recorded and rectified as quickly as reasonably practicable.

7.3 Practical completion will be confirmed when both parties are satisfied the work is complete.

8.1 We will remedy, at no additional cost to you, any defect in our workmanship that becomes apparent within 12 months of practical completion, provided that:

8.2 Materials are subject to the manufacturer's warranty where applicable. We will assist you in pursuing a manufacturer's claim where a material defect is identified.

8.3 This warranty does not affect your statutory rights under the Consumer Rights Act 2015 (for domestic customers) or any other applicable legislation.

10.1 We carry public liability insurance. Cover level details are available on request.

10.2 Our total liability to you in connection with any contract will not exceed the total value of that contract, except in cases of death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.

10.3 We will not be liable for any indirect or consequential loss, loss of profit, or economic loss arising from the contract.

10.4 Nothing in these terms limits your statutory rights as a consumer.

12.1 You may cancel the contract before work commences by notifying us in writing. We reserve the right to charge for any costs already incurred (materials ordered, plant hire booked, preparatory work carried out).

12.3 If you ask us to begin work before the 14-day cooling-off period expires, you acknowledge that your right to cancel will be lost once the work is complete, and if you cancel part-way through you will be responsible for a proportionate payment for work carried out.

13.1 In the event of a dispute, we ask that you contact us in writing in the first instance. We will aim to resolve any complaint or dispute within 14 days.

13.2 If a dispute cannot be resolved by negotiation, either party may pursue the matter through the courts of England and Wales.