Privacy Policy

1. Who we are

R&R Groundworks & Landscaping Ltd ("we", "us", "our") is a groundworks and landscaping company based in Alcester, Warwickshire.

Business name:

R&R Groundworks & Landscaping Ltd

Email:

info@rrgroundworks.co.uk

Phone:

07580 919082

We are the data controller for the personal information we collect through this website and in the course of providing our services.

2. What information we collect

We may collect and process the following personal information:

Information you provide directly:

• Name
• Email address
• Telephone number
• Address or location details (for site visits and quotes)
• Details of your project or enquiry (submitted via contact form or by phone/email)

Information collected automatically:

• IP address
• Browser type and version
• Pages visited on this website
• Date and time of visit
• Referring website

We do not collect sensitive personal information (special category data) in the ordinary course of our business.

3. How we use your information

We use the personal information we collect to:

• Respond to enquiries and provide free quotations
• Arrange site visits
• Carry out the contracted groundworks and landscaping services
• Issue invoices and manage payments
• Communicate with you about your project
• Improve our website and services

Legal basis for processing:

We do not use your personal information for automated decision-making or profiling.

4. How long we keep your information

We retain personal information for as long as is necessary for the purpose it was collected:

• Enquiry records (where no contract followed): 12 months from enquiry date
• Customer records and project information: 7 years from project completion (to meet HMRC record-keeping requirements)
• Website analytics data: Up to 26 months (typical retention period)

5. Who we share your information with

We do not sell your personal information to third parties.

We may share your information with:

6. Third-party services used on this website

This website embeds the following third-party content. It is only loaded if you accept it through our cookie banner (or an individual "Allow and load" prompt), and each provider processes data under its own privacy policy:

7. Cookies

A cookie is a small text file placed on your device when you visit a website. We keep their use to a minimum:

For more information about managing cookies, visit www.aboutcookies.org.

8. Your rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights regarding your personal information:

• Right to access: You may request a copy of the personal information we hold about you.

• Right to rectification: You may request that we correct inaccurate or incomplete information.

• Right to erasure: You may request that we delete your personal information, subject to legal retention obligations.

• Right to restriction: You may request that we restrict how we process your information in certain circumstances.

• Right to data portability: Where processing is based on consent or contract, you may request your data in a portable format.

• Right to object: You may object to processing based on legitimate interests.

• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.

9. Complaints

If you have a concern about how we handle your personal information, you have the right to complain to the Information Commissioner's Office (ICO).

• ICO website: ico.org.uk
• ICO helpline: 0303 123 1113

We would appreciate the opportunity to address any concerns directly before you contact the ICO - please get in touch with us first.

10. Data security

We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access. Our website is served over HTTPS (encrypted connection). Access to customer records is restricted to authorised personnel only.

No method of data transmission over the internet is 100% secure. We cannot guarantee absolute security, but we take it seriously.

11. Changes to this policy

We may update this privacy policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically.

12. Contact us

For any questions about this privacy policy or our data practices: